This is an important document that explains the refund and returns policy of the Laughter Online University and its parent company The Laughter Consultants, LLC (the service). Please read very carefully:
Online Trainings and Subscriptions
All our online trainings and subscriptions come with a full 30 day money back guarantee. If you’re not satisfied, then we’re not. To get your refund simply contact us and kindly tell us the reason for your refund request, so that we can learn from it. We stand behind our products and are committed to your success because we want to grow with you. Your refund will occur within 30 business days following your cancellation.
We realize that work and personal commitments may change, and the date originally booked may no longer be suitable. It is vital that our office is notified at the earliest possible time, if you are unable to attend the course
All cancellations and transfers must be made in writing, signed and faxed to +1 800 963 1385. We will confirm receipt within 48h. If you do not hear back from us within 48h of your cancellation or transfer request, you must call us at +1 626 755 5999.
- We’re easy and understand that all cancellations are due to unforeseen reasons. As a rule of thumb we will always refund you what you have paid us in full, minus a fixed administration fee of US$50.00 per delegate.
- Note however that there are regular instances when our events do sell out. If this is the case and you notify us only within the last 7 days prior to course commencement, then sadly yes, 100% of the course value is payable. Should this happen to you and as a sign of goodwill then we will offer you to transfer your registration to another of our events.
- If a delegate does not attend and notice of cancellation or transfer has not been made in writing then the invoiced amount is still payable.
- Transfers, credit notes and gift vouchers are valid only once. If you are unable to attend the course the full amount is still payable.
- Replacement participants are welcomed at no additional cost.
In Case We Cancel – Anything can happen any time to anybody, including us. The Laughter Online University and its parent company The Laughter Consultants, LLC, reserves the right to cancel any program at any time. If we cancel a program, you will receive a full refund. We recommend you contact your travel agent to purchase travel insurance in the event that you need to cancel or change your travel plans.
All Products That We Have to Ship
For hard products that we have to ship, returns are handled on a case by case basis. Unless otherwise specified we do not offer refunds. Please contact us if you have received a damaged product and we will arrange for a replacement.
All orders are shipped on either Tuesdays or Fridays, whichever is closest to the date of receipt of the order. We try to ship within 24h whenever possible. If any significant delays are expected then we will notify you and ask for your instructions. We ship worldwide.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.